Privacy statement

‍Aspen Hotel-Restaurant AG (“Hotel Aspen” or “we”) attaches great importance to protecting your data and maintaining your privacy. In this statement, we would therefore like to inform you about the collection and use of individual information about the personal or factual circumstances of a specific or identifiable natural person (“personal data”) when using our website.
This privacy policy applies exclusively to our website (www.hotel-aspen.ch) (“website”). We assume no responsibility and disclaim any liability for links that lead from our website to websites of third parties. Clicking on an external link is entirely your own responsibility.


1. User consent

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Please note that by visiting and using our website, you give your consent to the processing of your personal data within the framework of this statement and the applicable data protection principles.


2nd contact person

We will be happy to answer any questions or comments you may have regarding your personal data. You can reach us as follows:

Aspen Hotel-Restaurant AG
Stefan Grossniklaus

Aspen 1

3818 Grindelwald


info@hotel-aspen.ch


If we are not the processor of the personal data affected by an inquiry ourselves, we will forward corresponding inquiries to the responsible client for instructions. 


3. Anonymous data collection


You can visit our website without giving any information about yourself. We do not store any personal data in this context. In order to improve our offer, we only evaluate statistical data that does not allow any conclusions to be drawn about you.

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4. Processing of personal data 


As part of your customer profile, we only collect the following data: 

a) All information that you provide explicitly as part of an inquiry in the contact form or in an e-mail (name, address, age, contact details, etc.);
b) IP address;
c) Browser version and type used;
d) Date & time of the visit or request.

We do not create any personality profiles on the website. Unless further processing is explicitly mentioned in this privacy policy, the above list is exhaustive. It is also possible that we do not collect all of the data mentioned. 

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5. Use of your personal data & disclosure to third parties


5.1. In general

Your personal data on the website is processed exclusively in the factual context of an inquiry or booking made by you, to correct errors or improve our website and, if applicable, for internal statistical purposes.

Your data will not be passed on to other third parties via the website without your express consent. This does not include our service partners, whom we need to process the contractual relationship (e.g. financial institutions to process payments, postal services, tools for providing our services in the areas of accounting or general order management, etc.), as well as third-party providers in paragraph

5.2 hereafter. In these cases, we strictly comply with the requirements of applicable data protection laws. The scope of data transfer is limited to a minimum.

Our service partners, which we need for internal data processing, are certified in accordance with the EU-US or US-CH data protection agreement (“Privacy Shield”), insofar as they are based in the United States or store data in the United States. These companies therefore meet special standards compared to the usual data protection law in the United States of America. This level of data protection is recognized as equivalent to that in Switzerland or the European Union.



5.2. Third party



5.2.1 Reservations

Using synxis

On our website, it is possible to make an online booking. For this purpose, we used the online reservation system SynXis/Sabre Hospitality, 3150 Sabre Drive, Southlake, TX 76092 USA.

All booking data entered by you is transmitted in encrypted form. Our contractual partner is committed to handling your transmitted data in accordance with data protection regulations. It takes all organizational and technical measures to protect your data. In this context, there is no further transfer of data to third parties. The data is used exclusively for processing the booking and for communication.

The applicable data protection regulations of SynXis/Sabre Hospitality can be found at https://www.sabre.com/about/privacy-policy/.

Using Foratable

We have selected the online reservation tool Foratable for table reservations in our restaurant. Foratable is an online reservation system operated by Lunchgate AG. Lunchgate AG is based at Badenerstrasse 255, 8003 Zurich, Switzerland. 

When using the online reservation system, you use the Foratable reservation form to send data such as your first and last name, mobile number, email address, date, time, the desired number of guests and comments. This data is necessary to carry out a reservation and is only made available to us for further processing and stored by Lunchgate AG on behalf of us. 

By booking a table via Foratable, you agree to Lunchgate AG's privacy policy. On behalf of us, Lunchgate AG will send you automatic service messages via emails or SMS, which are directly related to your reservation. This includes confirmations, changes or cancellations, reservation information, and requests to rate the visit.

The applicable terms of use (including data protection) of Lunchgate AG are available at: https://www.lunchgate.ch/nutzungsbedingungen/. The applicable terms of use (including data protection) of Foratable are available at: http://www.foratable.com/images/agb/rules_foratable_de.pdf.



5.2.2 Vouchers

You have the option to purchase vouchers for our offers via an external online shop. You will automatically be taken to our shop when you click on “Vouchers” on our website. 

The applicable privacy policy of the online shop can be found at: https://shop.e-guma.ch/hotel-aspen-grindelwald/de/privacypolicy 



6. Notifications, Notifications, and Updates


Communications for advertising purposes: We may send you marketing content about our website, services and products, as well as products that we offer together with our partners and third-party products and services, through various communication channels, such as email, SMS, pop-ups, push notifications, and messaging applications. You can opt out of these ads by following the instructions included in the communications you receive from us. You can also opt out of receiving advertising with effect for the future at any time by sending a message to info@hotel-aspen.ch.

Communications for informational and other purposes: We will send you communications that are necessary or necessary for all customers, notifications that contain important information, and other communications that you request from us. You cannot unsubscribe from these communications. However, you may be able to customize the media and format that you use to receive notifications.

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7.0 Cookies


Our website uses so-called cookies in several places. Cookies are small text files that are stored on your computer and saved by your browser. They are used to make our offer more user-friendly, effective and secure. Cookies also enable our systems to recognize your browser and offer you services. Cookies do not contain any personal data. However, it may be possible that a cookie can be assigned to a specific user data set.

Our website uses cookies exclusively in an automated manner. We do not track cookies back to user profiles in order to benefit the user in addition to the above mentioned benefits or to gain personal insights.

You have the option to reject cookies or set up your browser so that you are notified every time our website attempts to set a cookie. However, this may mean that certain services on our website cannot be used or can only be used to a limited extent.

For more information about cookies (including instructions on how to block them), visit http://www.allaboutcookies.org/ge/


8. Google Analytics


This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. 

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with further services related to website activity and Internet usage. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. 

You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

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9. Google Adwords Conversion Tracking


We use the online advertising program “Google AdWords” and conversion tracking as part of Google AdWords. Google Conversion Tracking is a Google analysis service.


When you click on an ad placed by Google, a cookie for conversion tracking is stored on your computer. These cookies have limited validity, do not contain any personal data and are therefore not used for personal identification.

If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page.

Each Google AdWords customer receives a different cookie. There is therefore no way that cookies can be tracked via the websites of AdWords customers.

The information obtained using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. This tells customers the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

If you do not wish to participate in tracking, you can object to this use by preventing the installation of cookies by setting your browser software accordingly (deactivation option). They will then not be included in the conversion tracking statistics.

Further information and Google's privacy policy can be found at: http://www.google.de/policies/privacy/


10. Google DoubleClick


We use Google's DoubleClick function on our website to evaluate the use of the website and to enable us, Google and other advertisers who work with DoubleClick to present user-relevant advertising to you. 

For this purpose, a cookie is installed on your computer's hard drive. With the help of this cookie, a pseudonymous identification number is assigned to your browser and information is collected about the advertising displayed in your browser and how it is viewed. The information collected by the cookie about your use of websites is usually transferred to a Google server in the USA and stored there. Based on the information collected, interest-relevant categories are assigned to your browser. These categories are used to place interest-based advertising.

In addition to changing your browser settings, you can also permanently deactivate the DoubleClick cookie using a browser plug-in. With the plug-in, your deactivation settings for this browser are retained, even if you delete all cookies. The browser plug-in for permanent deactivation is available here: (https://support.google.com/ads/answer/7395996).

By using our website, you agree that the DoubleClick cookie is used and that usage data will be collected, stored and used from you in the manner described above for the stated purpose. You also agree that your data is stored in cookies beyond the end of the browser session and can be accessed again, for example, the next time you visit websites. You can revoke this consent at any time with effect for the future by deleting the DoubleClick cookie and permanently deactivating it.

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11. Google Maps


We use Google Maps to display interactive maps and to create directions. Google Maps is a map service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. 

By using Google Maps, information about the use of this website, including your IP address and the (start) address entered as part of the route planner function, can be transmitted to Google in the USA. 

When you visit a page on our website that contains Google Maps, your browser creates a direct connection with Google's servers. The map content is transmitted by Google directly to your browser and integrated into the website by it. We therefore have no influence on the amount of data collected by Google in this way. According to our knowledge, this is at least the following data:
- the date and time of the visit to the relevant website,
- Internet address or URL of the accessed website,
- IP address, (start) address entered as part of route planning.
We have no influence on the further processing and use of data by Google and can therefore assume no responsibility for this. 

If you do not want Google to collect, process or use data about you via our website, you can deactivate JavaScript in your browser settings. In this case, however, you cannot use the map display. 

The purpose and scope of data collection and the further processing and use of data by Google as well as your related rights and settings options to protect your privacy can be found in Google's privacy policy: (https://policies.google.com/privacy?hl=de).

By using our website, you consent to the processing of data about you by Google Maps Route Planner in the manner described above and for the purposes set out above.


12. Use of YouTube


Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (“YouTube”). If you visit one of our pages equipped with a YouTube plug-in and click on the YouTube video embedded there, a connection to YouTube's servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, YouTube allows you to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

Further information on the handling of user data can be found in YouTube's privacy policy: https://www.google.de/intl/de/policies/privacy.


13. Using the Trust You Widget


With the Trustscore Widget, this website uses an online reputation management tool to display cumulative guest reviews for the properties offered on this page. The provider of TrustScore Widget is TrustYou, Agnes-Pockels-Bogen 1, 80992 Munich. The use of the Trustscore widget provides users with guidance when choosing suitable accommodation from our online offering.

For more information about the TrustScore Widget, please see TrustYou's Privacy Policy
https://www.trustyou.com/wp-content/uploads/2018/05/2017-01-19-TY-Privacy-Policy.pdf


14. Transfer of personal data


The transmission of the entered data via forms on our website from your computer to the server is encrypted. The data entered in the contact form is not stored on your computer (no cookie, etc.). Despite encryption, absolute security is not possible. The server will forward your data entered in the contact form via email for processing. These emails are not encrypted. Using email is not technically secure; it may happen that emails are not delivered. When transmitting emails, they can leave national borders, even if the sender and recipient are in Germany. The confidentiality of emails cannot be guaranteed if encryption is missing or insufficient. Unencrypted emails are therefore not suitable for sending confidential information.

By using the forms or sending an e-mail, you agree to communication via e-mail, aware of the risks described.

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15. Retention of your personal data


Our website is hosted by Gandi SAS, Paris, France. The servers are located in France, are only physically accessible to Gandi SAS and are shielded as closely as possible against unauthorised access by third parties. Backups are created regularly to avoid data loss as best as possible.

As far as your personal data is concerned, which we collect directly, it is stored on our own local servers. The servers are shielded as closely as possible against unauthorised access. Backups are created regularly to prevent data loss as much as possible.

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16. Information, correction


You have the right to obtain free information about your stored data and the right to have it corrected at any time. Please contact us about this. You can find our contact details under section 2 of this privacy policy. 



17. Withdrawal and deletion


You can withdraw your consent to this privacy policy at any time and request the deletion of your personal data. Please contact us about this. You can find our contact details under section 2 of this privacy policy.

In the event of a request for deletion, we will block and block your profile. Please note, however, that we are required by commercial and tax law to keep accounting documents for at least 10 financial years. We can therefore neither delete nor edit the personal data contained in these documents. To this extent, your request for deletion is therefore only valid for future processing. 

If a contractual relationship is still pending at the time of receipt of your revocation and deletion request, your personal data will continue to be processed until the contract is fully processed. Your revocation under data protection law expressly has no influence on the processing of existing contractual relationships and is not considered an extraordinary reason for termination. 


18. Amendments to this privacy policy


Changes to this privacy policy apply from the time they are published on our website. The processing of personal data collected under an older privacy policy is carried out in accordance with this privacy policy. 

We reserve the right to change this privacy policy at any time and to inform customers about the changes in an appropriate manner.